Frequently Asked Questions
Everything you need to know about bringing PORTA into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer White Glove Delivery?
Yes, for larger furniture pieces, we offer a White Glove service that includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or final sale items are not eligible for return.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.
Are your wood products sustainably sourced?
At PORTA, we prioritize sustainability. 90% of our wood products are crafted from FSC-certified timber and finished with eco-friendly, low-VOC stains.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for larger home investments.