Returns & Exchanges
At PORTA, we want your home to be a reflection of your personal style, which is why we offer a 30-day return policy on all standard furniture and decor items. If a piece doesn't fit your space perfectly, we are here to assist with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized carrier location, or schedule a curbside pickup for larger furniture pieces.
Receive Your Refund
Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing